Changes between Version 114 and Version 115 of CuratorMeeting


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Timestamp:
Jan 4, 2012, 11:59:26 AM (10 years ago)
Author:
val_wood
Comment:

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  • CuratorMeeting

    v114 v115  
    8686     *  How do we view ALL open tickets (i.e once they are "taken" they only seem to be visible to the assignee?
    8787
    88    * I'd like to propose a system something along the lines of:
     88   * Proposed system along the lines of:
    8989     * Antonia monitors the helpdesk (so will go thorough some basic instruction on how to assign RT items to others)
    9090     * Antonia decides if she can't answer the query who would be able to best answer (probably me at first for most legacy or data related questions, and Mark for inclusion of HTP datasets, Midori for PomBase site specific use or requests which will raise  new jira tracker issues/features), but we can always reassign if they go to the wrong person...)