Changes between Version 154 and Version 155 of CuratorMeeting


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Timestamp:
Jan 20, 2012, 2:26:14 PM (10 years ago)
Author:
val_wood
Comment:

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  • CuratorMeeting

    v154 v155  
    1616== Helpdesk ==
    1717
    18  * RT versus jira
    19    * For a while we will probably  stick with RT
    20      * who gets RT tracker e-mails?
    21      * Need to figure out how to get the closed items to display be default to everyone (i.e. Midori's saved search) From Midori ( https://rt.sanger.ac.uk/Search/Build.html?NewQuery=1 and look in the "Saved searches" box on the right. If it's worked, there will be an item in the "Load saved search" pulldown for "all resolved tickets". Select it, click the Load button, and then click either the "Add these terms and Search" button or the "Update format and Search" one.)
    22      * Need to figure out why the automatic CC back to helpdesk does not work ( gives e-mail with no content, but if you type helpdesk@sanger.ac.uk explicitly you do get the response?
    23      * It is possible that CCing the tracker in response to an item which wasn't sent directly to the helpdesk does not open an item, only doing TO: (need to check this)
    24      *  How do we view ALL open tickets (i.e once they are "taken" they only seem to be visible to the assignee?
     18 * RT versus jira (For a while we will probably  stick with RT)
     19     * Waiting for TIM cutts to configure so we see all responses. in the meantime CC all curators in responses
     20     * Val demo how to configure dash to show all open/ closed items
     21From Midori ( https://rt.sanger.ac.uk/Search/Build.html?NewQuery=1 and look in the "Saved searches" box on the right. If it's worked, there will be an item in the "Load saved search" pulldown for "all resolved tickets". Select it, click the Load button, and then click either the "Add these terms and Search" button or the "Update format and Search" one
     22     * It is possible that CCing the tracker in response to an item which wasn't sent directly to the helpdesk does not open an item, only doing TO: (need to check this)
    2523     * Q Do we want the "do not respond to" message on closure?
    2624     * Note make sure any feedback received is appended to closed items.
    2725
    28    * Proposed system along the lines of:
     26   * Proposed system:
    2927     * Antonia monitors the helpdesk (so will go thorough some basic instruction on how to assign RT items to others)
    3028     * Antonia decides if she can't answer the query who would be able to best answer (probably me at first for most legacy or data related questions, and Mark for inclusion of HTP datasets, Midori for PomBase site specific use or requests which will raise  new jira tracker issues/features, Antonia for requests to curate papers), but we can always reassign if they go to the wrong person...)
     
    3230     * Hopefully after a year or so we will have answered most of the common queries and so increasing Antonia can increasingly point users directly to the FAQ.
    3331
    34     * Demo "assembly re-mapper" to us
     32 
    3533
    3634== Help/ Documentation plan ==
     
    153151   * Compiling new features and sending to the mailing list
    154152
     153   * Demo "assembly re-mapper" to us
     154
    155155== Wednesday 25th a.m. ==
    156156