Changes between Version 92 and Version 93 of CuratorMeeting


Ignore:
Timestamp:
Dec 27, 2011, 12:13:04 PM (10 years ago)
Author:
val_wood
Comment:

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  • CuratorMeeting

    v92 v93  
    7979 * RT versus jira
    8080   * For a while we will probably  stick with RT
    81       * who gets RT tracker e-mails?
    82       * Need to figure out how to get the closed items to display be default to everyone (i.e. Midori's saved search)
    83 From Midori ( https://rt.sanger.ac.uk/Search/Build.html?NewQuery=1 and look in the "Saved searches" box on the right. If it's worked, there will be an item in the "Load saved search" pulldown for "all resolved tickets". Select it, click the Load button, and then click either the "Add these terms and Search" button or the "Update format and Search" one.)
    84       * Need to figure out why the automatic CC back to helpdesk does not work ( gives e-mail with no content, but if you type helpdesk@sanger.ac.uk explicitly you do get the response?
    85     * I'd like to propose a system something along the lines of:
    86       * Antonia monitors the helpdesk (so will go thorough some basic instruction on how to assign RT items to others)
    87       * Antonia decides if she can't answer the query who would be able to best answer (probably me at first for most legacy or data related questions, and Mark for inclusion of HTP datasets, Midori for PomBase site specific use or requests which will raise  new jira tracker issues/features), but we can always reassign if they go to the wrong person...)
    88       * Once a query is answered Antonia can draft an FAQ item (if relevant) from the response, and send to Midori for editing and including in the PomBase FAQ
    89       * Hopefully after a year or so we will have answered most of the common queries and so increasing Antonia can increasingly point users directly to the FAQ.
     81     * who gets RT tracker e-mails?
     82     * Need to figure out how to get the closed items to display be default to everyone (i.e. Midori's saved search) From Midori ( https://rt.sanger.ac.uk/Search/Build.html?NewQuery=1 and look in the "Saved searches" box on the right. If it's worked, there will be an item in the "Load saved search" pulldown for "all resolved tickets". Select it, click the Load button, and then click either the "Add these terms and Search" button or the "Update format and Search" one.)
     83     * Need to figure out why the automatic CC back to helpdesk does not work ( gives e-mail with no content, but if you type helpdesk@sanger.ac.uk explicitly you do get the response?
     84   * I'd like to propose a system something along the lines of:
     85     * Antonia monitors the helpdesk (so will go thorough some basic instruction on how to assign RT items to others)
     86     * Antonia decides if she can't answer the query who would be able to best answer (probably me at first for most legacy or data related questions, and Mark for inclusion of HTP datasets, Midori for PomBase site specific use or requests which will raise  new jira tracker issues/features), but we can always reassign if they go to the wrong person...)
     87     * Once a query is answered Antonia can draft an FAQ item (if relevant) from the response, and send to Midori for editing and including in the PomBase FAQ
     88     * Hopefully after a year or so we will have answered most of the common queries and so increasing Antonia can increasingly point users directly to the FAQ.
    9089
    9190